Return or Refund Policy
Our goal is to offer services that benefit our clients. We hope you are satisfied with every purchase you make. In certain circumstances, you may want a refund or return some items. The deadline to request a refund or exchange is 14 days from when you received the item, read our return policy below, we will do everything possible to help you.
Purchase Guarantee: Receive the product you ordered or we will refund your money
Paypal: if you paid for the order with your PayPal account, the refund will be credited to your account within 24 hours; while the processing time would take 30 days if you use the credit card linked to your Paypal account.
Return or refund
Items that can be returned / fully or partially refunded depending on the case within the guarantee * follow the following criteria:
1. Received another product that you purchased
2. Defective items damaged / broken or upon arrival.
2. Items received in wrong size / color or model
3. You have a protection of 81 days from the moment you complete the purchase, that means that if it does not arrive in that time, we will refund your money ( regularly arrive about 15-35 days )
In the case of items with no quality issues, please make sure that the items returned are unused and in the original packaging. All return requests must be authorized by our customer service team before they are sent to our return address. Our team will not be able to process any returned items without a product return form.
We cannot accept returns under the following conditions:
1. Items out of the 14-day warranty period.
2. Washed, worn, used, unlabeled or misused items.
3.– Customer reason: no longer needed, bought by mistake, not as expected, changed their mind, etc.
4. Items in the following categories cannot be returned due to customer reasons:
– Custom items,
– Cosplay and costumes
– Category of lights and lighting (excluding bulbs / LED strip lights / LED string lights / decoration and night light)
– Ice skating, Gymnastics
– Cell phones, tablets, laptops, 3D printers, smart robots
– Bodys, lingerie and pajamas, swimsuits, jewelry and accessories (except scarves, bags and mermaid blankets)
– Clearance items, Disposable items
* Customer reason: no longer needed, bought by mistake, not as expected, changed their mind, etc.
You will receive the refund within 2 to 15 days from the end of the claim.
Includes 2-5 business days of handling time after receiving cleared payment.
The delivery time is approximately 15– 35 days, on some occasions it could be delayed due to holidays, covid,
national holidays or any other event out of our hands that could happen both in the country of origin and in the country of destination.
- Tracking number will be updated on eiPru system and data will be available after 2 to 7 days from the shipment.
- Since customer duties taxes differ from country to country those duties are not included in the price, and it is the responsibility of the buyer.
- Delivery time is estimated and can not be 100% guaranteed
We use the standard shipping service to speed up shipments from China, we could use different logistics companies for shipping, but it will always be the standard shipping, We do not use economy shipments that could take 90 days or more to arrive, the standard shipping that we use regularly arrives to your destination in approximately 15-35 days. Shipments from and within the United States take approximately 2 to 7 days to arrive, we would use different logistics companies with standard or economic shipments
All our shipments include tracking number